Client: 63 Year old private company with annual revenues exceeding 60 million
Product: residential and commercial fencing and related products and services
Bench Breaking Qualifier: Generate 1.0 highly qualified leads per hour for the residential division
Results: 1.2 leads per hour achieved. New product line researched after identifying and quantifying that 28.5 percent of future customers were inquiring about a product line that was not offered. Implementation of requested new product line resulted in a national coop commercial and eliminated the need of lead generation calling and exceeded first year revenue forecasts within the second quarter.

Client: Midwest GM multi brand family auto dealership
Product: Chevrolet and Cadillac
Bench Breaking Qualifier: revise CSI program to uncover authentic customer value and satisfaction drivers
Results: Increased response rates simultaneously capturing real time customer intelligence which contributed to internal and external customer satisfaction initiatives. Top CSI scores are necessary for representing and providing the Hummer and Saab brands which increased their market share at a confidential rate.

Comments:Telefocusing from Customer Assurance provides an invaluable service for our business. By helping us stay in touch with our customers needs, wants, and expectations. Without her we would not have a clear outlook of what our customers think of us.

She is very unbiased and is a break in the clouds to tell us what our customers need and want from us. She is also an invaluable resource for learning what we can do to change our perception in the market.

She also is invaluable when it comes to teaching our employees better ways to serve themselves and our customers. This is resulting in continually improving our employees business and our business.

Linda is a great contact for me to bounce around ideas with because she is a brain-stormer at it's best. Customer Assurance once again has been invaluable to our business. It has made us grow, be more aware, and I think has made us a better merchant.

Client: Direct Response Television Advertiser/Private Company
Product: Computer Learning Software
Bench Breaking Qualifier: 37% up sell conversion rate simultaneously lowering cost per call
Results: Contributed revised scripting based on six months of analysis. Increased up sell rates at a confidential rate

Client: National Non Profit with instant brand recognition
Product: education and research
Bench Breaking Qualifier: increase internal customer acceptance of new software requirements and training resulting in an 85 percent efficiency user average within 45 days.
Results: Developed customized training using internal customer drivers which were identified with a creative combination of break out sessions, written assessments, and telefocusing. This contributed to an 89 percent efficiency user average within 20 days for 45 internal customers.